By Miguel Mike Medina
Photo: Gary Hershorn | Getty Images
Salesforce and Artificial Intelligence are off to a solid start. Salesforce shares jump 12 percent after a strong earnings quarter.
Dan Ives, Wedbush global head of technology research, joined CNBC’s Closing Bell: Overtime’ to discuss Salesforce after the financial company reported earnings.
“A Goldilocks quarter because it is also the AI revolution,” Ives said. “The software piece is coming to Salesforce. We have had issues clearly over the last year. I think it’s a get-out-the-popcorn moment. This is the start not just for Salesforce but broader for software.”
Ives thinks that a big AI revolution is coming to Benioff and Salesforce. The impact could lead them to more success and generate more money.
Salesforce CEO Marc Benioff owns about 2% of the cloud computing software firm he cofounded in 1999.
“I think that’s front and center,” Ives said. “That’s the gold at the rainbow’s end regarding agent force. That could ultimately be 5, 6 billion a year as all this plays out.”
Salesforce pioneered hosting its software online rather than installing it in clients’ computer systems.
Salesforce CEO Marc Benioff joined ‘Mad Money’ to discuss the company’s earnings beat, using AI agents and digital jobs, and more.
“This is so exciting that even we are using it at Salesforce,” Benioff said. “Last night, we flipped the switch. Our entire support mechanism is now agenda-based. We are an agent-first company. We built what we can, an agentic layer across the whole company; an agentic layer means that our customers interact with agents before interacting with humans. This will have a dramatic cost implication for how we’re able to manage the company and continue to grow our margins like you’re seeing right in this quarterly result.”
Miguel Mike Medina is the publisher of The MMM Journal. He can be reached at medinamiguelmike@gmail.com
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